Delivery & Returns

Delivery Policy

You're welcome to pick up your order at no extra cost — no fees apply for pick-ups.

If you prefer delivery, please note that delivery fees will apply and are based on the distance from our location. Exact pricing will be calculated at checkout or shared upon request.

Need help figuring out the best option? Just reach out — we're happy to assist! We prioritize clear communication to build trust and ensure customer satisfaction.

For any queries regarding our delivery policy, feel free to reach out to us.

Return & Refund Policy

At floralbyjass, we understand the importance of customer satisfaction. If you decide that you no longer want your order, you can receive a PARTIAL refund. The 50% deposit is NON-REFUNDABLE. Our return and refund policy is designed to guide you through the process in case you change your mind about a purchase or encounter any concerns with our products. We believe in building trust and providing a seamless shopping experience.

For further details on our return and refund policy, please contact us.